Introduction

Your privacy is important to us, and we are committed to protecting your personal data.

This policy shows you how we use your personal data when you interact with us when we welcome you as our guest, and when you visit our website.

If you have any questions, please see how to contact us about privacy below.

How we collect your data?

We collect and receive data in different ways. Here is an explanation of how we do it.

• Book your event
• Your business card
• Make use of our accommodation, facilities, and services, including out-sourced and third-party services
• Our events
• Interaction with staff and other guests

You may give us data when you interact with us remotely via this website, by post, phone, or email, or through chat or social media when you:

• Make enquiries or request information, or correspond with us
• Book accommodation, hospitality services
• Engage with us on social media
• Register for Prestige Club

We may get some data automatically when you interact with us via this website:

For example, that could be data about your equipment, browsing, or the way you use this website and the address of a referring website, if any. Other methods include the following:

• Technology partners who help us run our mailing list sign-ups
• Providers of payment
• Analytics providers
• Feedback partners

The personal data we may collect from you

As explained above, some of the data collected may be personal data. Below is the personal data we collect that depends on how you interact with us:

• Identity Data - includes title, first name, middle name, last name, marital status, date of birth, username or similar identifier and an encrypted version of your login/password. If you interact with us through social media, this may include your social media user name.
• Contact Data - includes mailing address, email address and telephone numbers.
• Financial Data - includes payment card and direct debit/bank account details.
• Transaction Data - includes details about payments to and from you and other details of products and services you have purchased from us.
• Profile Data - includes your username and encrypted password, your interests / preferences, feedback responses, as well as any data which we have added (for example, using analytics).
• Technical Data - includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, platform and other technology on the devices you use to access this website.
• Usage Data - includes information about how you use our website, products and services.
• Tracking Data - includes information we collect about you from cookies.
• Marketing and Communications Data - includes your preferences in receiving direct marketing materials from us.

Kindly note that if you choose not to share certain personal data with us, we might be unable to provide the products and services you requested.

Information collection in relation to children

We collect various personal data about our guests and visitors to our various properties and the website. As our website is not intended for children, we do not knowingly collect data relating to children.

If you are under 18 and want to use our website, please ask a parent or guardian for assistance.

How we use your personal information

We will use your personal information in the following circumstances:

• To enter into a contract with you. For example, when you check in at one of our properties, that is a contract.
• To comply with a legal obligation. For example, keeping records for tax returns.
• When we have consent from you to receive direct marketing materials from us.
• To request your evaluation of your stay with us
• To respond to your customer-service inquiries or requests.

Sharing your personal data

We may share your personal data with third parties for the purposes in this Privacy Policy. We may also share your personal data if the law requires it.

We may share personal data with the following third parties:

• Service providers e.g. booking reservation systems and payment processing providers
• Auditors and professional advisers like lawyers and accountants
• Government, regulators and law enforcement

We may also share aggregated demographic and statistical information in the course of our business with certain third parties. This sharing does not include any personal information that can identify any individual person.

How we protect the security of your personal data

We want to keep your personal data safe and have implemented appropriate security measures to ensure its confidentiality, integrity, and availability. We also ensure that only authorized people can access your data, including employees, agents, and other third parties. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Unfortunately, data transmission over the Internet cannot be guaranteed to be totally secure. Although we will do our best to protect your personal data, we cannot completely guarantee the security of your data transmitted to our site.

How long we keep your personal data

We will only keep your personal data for as long as we need to fulfill the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.

In some circumstances, we may remove your identity from your personal data (so that it can no longer be associated with you) for statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your Legal Rights

You have rights to your personal data, of which includes:

• Request access to your personal data
• Request correction of your personal data
• Request to delete your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent